Experience the Extraordinary

Return Policy

At LuckyAceWEB, we pride ourselves on serving delicious, high-quality food. If you are not satisfied with your order, please let us know right away, and we will do our best to make it right. Please review our return and refund policy below:

1. Refund Eligibility

    •    Refunds or replacements are only applicable if the issue with your order is reported immediately after receiving it.

    •    Issues that qualify for refunds or replacements include:

    •    Incorrect items received.

    •    Missing items in your order.

    •    Quality concerns (e.g., undercooked food, wrong preparation).

2. How to Request a Refund or Replacement

    •    If there is an issue with your order, please bring it to our attention before leaving the pickup area.

    •    Speak directly to our staff at the food truck or call us at [Phone Number].

    •    We may request a photo of the incorrect or unsatisfactory item to better understand the issue.

3. Refund Options

    •    Replacement: We will gladly replace the incorrect or unsatisfactory item with a new one.

    •    Refund: If a replacement is not possible or you prefer a refund, we can provide a refund using the same payment method you used for the purchase.

4. Conditions for Refunds

    •    Refunds are not available for food that has been consumed more than 50%.

    •    Refunds will not be issued for food that is disliked based solely on preference. However, we are always open to feedback and suggestions.

    •    Refund requests made after 24 hours of purchase may not be honored.

5. Contact Us

We appreciate your understanding and your business! If you have any questions or concerns about your order, please don’t hesitate to contact us at 9196983791 or email us at lacewebfoodtruck.com We are committed to ensuring that you have a great experience with LuckyAceWEB.